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If you have a query please don’t hesitate to get in touch, we are here to help you.

faqs
Deliveries
Orders
Products
sun screen
application & usage
skin concerns
outdoor activities
kids / pregnancy
vitamin D

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Deliveries
Orders
Products
sun screen
application & usage
skin concerns
outdoor activities
kids / pregnancy
vitamin D
Deliveries
what delivery options are available?

Our standard delivery is a 48h service that is valid for orders placed by 1pm Monday-Friday for in stock items.

Alternative options are Courier service (which is available for orders after 1pm) and will either be next day (Mainland UK) or 48 hours (Channel Islands, Highlands, Islands and Northern Ireland).

We currently do not ship outside of the United Kingdom.

how do i track my delivery?
is your packaging eco-friendly and recyclable?
Orders
where's my order?
how do i amend, cancel, or add to my order?
i haven't received an order confirmation. was my order successful?
i have received my order, but something is wrong/missing. what do i do next?
i am having problems ordering online. can someone help me?
when will my order be dispatched?
my order arrived damaged. what should i do now?
Products
do i need to wear sun protection all year round?
do sun protection products expire?
is sun protection suitable for sensitive skin?
can i use sun cream on my baby?
why do i need to use aftersun if i am not burnt?
how much sun protection do i need for a week?
do you have any sun care i can use on my animals?
where can i see the ingredients of the product?
sun screen
what is SPF, and how does it work?
what’s the difference between chemical and mineral sunscreen?
how often should i reapply sunscreen?
do i need sunscreen on cloudy or rainy days?
do darker skin tones need sunscreen?
can i mix sunscreen with my moisturiser or makeup?
is a higher SPF always better?
application & usage
how much sunscreen should i apply to my face and body?
should i wear sunscreen indoors?
can sunscreen be applied over makeup?
how long does sunscreen take to work after applying?
should i apply sunscreen before or after moisturiser?
do i need sunscreen under my clothes?
how do i properly remove sunscreen?
skin concerns
can sunscreen cause acne or breakouts?
what sunscreen is best for sensitive skin?
are there sunscreens that don’t leave a white cast?
can sunscreen expire, and how do i know when to replace it?
are there any harmful ingredients in sunscreen i should avoid?
can sunscreen cause allergic reactions?
outdoor activities
what’s the best sunscreen for swimming and sweating?
how often should i reapply sunscreen when swimming?
do i need sunscreen while skiing or in cold weather?
does sunscreen prevent tanning?
can i use sunscreen on my scalp and lips?
kids / pregnancy
what’s the best sunscreen for babies and kids?
can i use regular sunscreen on my baby?
is sunscreen safe during pregnancy?
what ingredients should pregnant women avoid in sunscreen?
vitamin D
does wearing sunscreen block vitamin D absorption?

return policy

We’ve made our returns process really simple:

If the item is faulty/damaged or you have received the incorrect item please get in touch with one of our friendly customer service. We will endeavour to resolve your return within 30 days.

If the item is unsuitable* just follow the 3 simple step below:

STEP 1

Download a returns form and fill in all appropriate fields. Click here to download a returns form

STEP 2

Send the items back to us. It’s best that you send your goods back via a Recorded service as we cannot accept liability for anything which is lost in the post on it’s way back to us.

STEP 3

Sit back and wait, we’ll do the rest!

We can only refund or exchange items which are returned in the same condition in which you received them.

If you have any questions please get in touch – we’re more than happy to help!

*Please note that for any unwanted returns or exchanges the item will need to be returned to us in its original packaging and in a saleable condition.

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