By logging into your account, you can see the status of your order. If it has been dispatched, you can track your order through your account.  If you can not find the status of the order, then please get in touch and we will be able to help you.

If you checked out as a guest, then please get in touch, and we can track your order for you.

Almost all orders are sent in boxes, produced with at least 75% recycled paper/cardboard and are therefore recyclable themselves.  For the small number that are sent in other packaging bags or small boxes, we make every effort to use eco-friendly packaging whenever possible.

Many of the products we stock are also made using recycled and recyclable materials, more details can be found on the product description - look for the Recyclable symbol.

By logging into your account, you can see the status of your order. If it has been dispatched, you can track your order through your account.  If you can not find the status of the order, then please get in touch and we will be able top help you.

If you checked out as a guest, then please get in touch and we can track your order for you.

You will need to contact us straight away! Unfortunately if the order has already been released to the warehouse, we are unable to amend the order.

If you have made an account you can check by clicking on my orders in your account screen. It is always worth checking your junk folder in case your confirmation email is in there. If you have not made an account please contact us.

If you have made an account you can check by clicking on my orders in your account screen. It is always worth checking your junk folder in case your confirmation email is in there. If you have not made an account please contact us.

If you experiencing problems ordering online, please send us an email and we will be in touch to help you through the next steps.

If you order before 1pm (Monday – Friday) we aim to dispatch your order the same day. All other orders will be processed and dispatched the next working day.

Sorry to hear this - we make every effort to ensure your product arrives to you in top condition. If this has not been the case for you, please take a photo showing what is damaged and email it to us, along with your order number. Our team are happy to help you through the next steps.

Our short answer is: yes. Throughout the year, across the world, the sun is emitting powerful rays, which are strong enough to light and heat our planet.  Even during winter months and cloudy days, our skin is therefore exposed to varying degrees of these rays. Some of these harmful rays will directly reach our skin, whether we are bathing in the sun or spending lots of time outdoors. Whilst some harmful rays will indirectly reach our skin, by reflecting off surfaces, such as snow or ice.

Yes and no – depending on the ingredients of each product.  It is best to refer to the individual product details.  Many will indicate how long to keep once opened, and some also provide you with a manufactured date, and occasionally a best before date.

Like with many cosmetic products, once opened, if their airtight seal is broken, some natural degradation may occur and it’s best to use the product within the time indicated on the container.

Many sun protection products are specifically formulated for skin sensitivities, so knowing what triggers your particular skin reaction is the key to picking the right product for your skin. Many of the mineral-based sun protection products use ingredients that form a thin layer on your skin, rather than being absorbed into your skin, making them less likely to cause a reaction.

The best way to protect your baby's skin from harmful UV rays is to keep them in the shade and out of direct sunlight, especially under 6 months. Their delicate skin is much more sensitive under age 6 months and is therefore best protected by avoiding direct exposure and also using protective clothing, such as t-shirts, leggings and sun hats, which will keep them cool as well as prevent harmful UV rays.

For babies over 6 months and young kids, we recommend using sun protective products - especially on parts of the skin not protected by clothing - of at least Sun Protective Factor (SPF) 30. Many brands provide sun protection products that are specifically designed for babies’ and kids’ delicate skin.

Being exposed to the sun will dehydrate your skin, even if it doesn't feel burned.  After being in the sun, it's essential to rehydrate your skin, to repair from damage that is not immediately visible and to reduce inflammation, keeping your skin in top condition. We also recommend drinking sufficient water during the day to stay hydrated from the inside.

Getting the right amount of sun protection is essential to keeping ourselves safe in the sun.  We recommend that you need approximately 35ml of sun protection to cover the body of an average adult. The number of times you will need to apply will depend on what you are doing and which product you are using.

If you needed to re-apply every 2 hours - which is our general recommendation - this would mean at least 3 applications per day (a total of 105ml) meaning that for 7 days, you'd need 735ml of sun protection.

Our recommended amount for children is slightly less - ranging from 10ml for an average sized 2 year old to 30ml for an average sized teenager.

We know you want to keep your pets safe, so we wouldn't recommend applying sunscreen to an animal unless it has been specifically formulated to be safe on pets.  Many animals self-groom by licking, therefore, the risk for pets is linked to ingestion of sunscreen.

Our advice is to keep an area of shade for your pets outdoors and always have fresh water available for them to drink.

You can find a list of ingredients on the back of the product or pack and on our product pages.

SPF stands for Sun Protection Factor. It measures how well sunscreen protects your skin from UVB rays, which cause sunburn and skin damage. For example, SPF 30 means you can stay in the sun 30 times longer than without protection before burning.

Chemical sunscreen absorbs UV rays and converts them into heat. Common ingredients include avobenzone and oxybenzone. Mineral sunscreen (also called physical sunscreen) sits on the skin's surface and reflects UV rays. It contains zinc oxide or titanium dioxide.

Every 2 hours, or immediately after swimming or sweating.

Yes! 80% of UV rays can still penetrate clouds, so sunscreen is necessary even when the sun isn't visible.

Absolutely. Although melanin provides some natural protection, UVA rays still penetrate deeper layers of the skin, causing premature ageing and hyperpigmentation.

No. Mixing dilutes the SPF and reduces protection. Always apply sunscreen as the final step in your skincare routine, before makeup.

Not necessarily. SPF 30 blocks 97% of UVB rays, while SPF 50 blocks 98%. The difference is minimal, but higher SPF can be helpful for people with very fair or sensitive skin.

Use the two-finger rule (two strips of sunscreen along your index and middle finger) for the face and neck. For the body, a shot glass amount (30ml) is recommended.

Yes. UVA rays, which cause ageing and pigmentation, can penetrate through windows.

Yes. Use a sunscreen mist or powder sunscreen for touch-ups throughout the day.

Chemical sunscreen takes 15-20 minutes to absorb into the skin. Mineral sunscreen works immediately after application.

After. Sunscreen is always the final step in your skincare routine (before makeup).

Yes, especially with thin or light-coloured fabrics. UV rays can still penetrate certain materials.

Use an oil-based cleanser or micellar water to break down sunscreen, followed by a gentle face wash.

Some sunscreens can clog pores. Look for non-comedogenic, oil-free, and fragrance-free formulas for acne-prone skin.

Mineral sunscreens with zinc oxide or titanium dioxide are gentler and less likely to irritate.

Yes, look for tinted mineral sunscreens or lightweight chemical formulas. Some brands offer invisible gel formulas that blend well on all skin tones.

Yes. Sunscreen expires after 2-3 years, but if it smells off or has changed in texture, toss it.

Avoid oxybenzone, octinoxate, and parabens if you have sensitive skin or prefer reef-safe options.

Yes. Chemical filters like avobenzone can cause irritation for some people. Opt for fragrance-free mineral sunscreens if you have sensitive skin.

Look for water-resistant sunscreen, labeled for 40 or 80 minutes of protection during water exposure.

Every 40-80 minutes, depending on the water-resistance rating.

Yes. Snow reflects up to 80% of UV rays, making sun exposure even more intense.

It reduces tanning but doesn’t completely block melanin production. A tan is still a sign of sun damage.

Yes. Use a scalp spray sunscreen or wear a hat. For lips, use an SPF lip balm.

Mineral sunscreens with zinc oxide are safest for sensitive skin. For babies under 6 months, avoid sun exposure altogether.

No. Babies have delicate skin. Use baby-specific mineral sunscreens.

Yes. Stick to mineral-based sunscreens to avoid harmful chemical absorption.

Avoid oxybenzone and avobenzone, as they may disrupt hormones.

Partially, but you can still get enough vitamin D from 15 minutes of indirect sun exposure or through supplements.